:root{--pink:#dd438f;--pink-dark:#b92c73;--pink-soft:#fff0f7;--ink:#262535;--muted:#767683;--line:#e9e9ef;--bg:#f6f7fa;--radius:18px}*{box-sizing:border-box}body{margin:0;font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{border:1px solid transparent;border-radius:10px;padding:11px 17px;background:var(--pink);color:#fff;font-weight:600;cursor:pointer;transition:background .15s,box-shadow .15s}button:hover{background:var(--pink-dark)}button:disabled{opacity:.5;cursor:wait}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #e96ba980;outline-offset:3px}input,select,textarea{width:100%;border:1px solid #dedee7;border-radius:10px;background:#fff;color:var(--ink);padding:11px 13px;min-height:44px}input::placeholder,textarea::placeholder{color:#9999a7}textarea{resize:vertical;min-height:82px}label{display:block;font-size:13px;font-weight:600;margin:16px 0}label input,label select{margin-top:7px}label small{display:block;color:var(--muted);font-weight:400;margin-top:6px}h1,h2,p{margin:0}h1{font-size:26px;letter-spacing:-.8px;line-height:1.3}h2{font-size:20px;letter-spacing:-.4px}small{font-size:12px}.muted{color:var(--muted);font-size:14px;font-weight:400;margin-top:7px}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.7px;color:#9694a4;margin-bottom:7px}[hidden]{display:none!important}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
.app-sidebar{position:fixed;inset:0 auto 0 0;width:246px;background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column;padding:32px 18px 20px;z-index:10}.brand{display:flex;align-items:center;gap:12px;padding:0 12px;text-decoration:none;color:var(--ink);font-size:27px;font-weight:800;letter-spacing:-1px}.brand-mark{display:flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:12px;background:var(--pink);color:white;font-size:26px}.brand-mark span{color:#ffcbe3}.brand-team{display:block;font-size:9px;color:var(--muted);letter-spacing:4px;margin-top:-5px}.nav-caption{font-size:9px;letter-spacing:1.5px;font-weight:700;color:#a1a0ae;margin:48px 12px 15px}.nav-button{display:flex;align-items:center;text-align:left;gap:12px;width:100%;background:transparent;color:#767484;padding:13px 12px;margin-bottom:6px;font-size:13px;border-radius:11px;white-space:nowrap}.nav-button svg,.logout svg{width:20px;height:20px;flex-shrink:0}.nav-button:hover{background:#f7f7fa;color:var(--ink)}.nav-button[aria-pressed=true]{background:var(--pink-soft);color:var(--pink-dark);font-weight:700}.nav-count{margin-left:auto;padding:1px 7px;border-radius:6px;font-size:11px;background:#efedf4;color:#7f7a8c}.nav-button[aria-pressed=true] .nav-count{background:#f9d6e7;color:var(--pink-dark)}.sidebar-bottom{margin-top:auto;padding:18px 8px 0;border-top:1px solid var(--line)}.staff-profile{display:flex;gap:10px;align-items:center;margin-bottom:15px}.avatar{display:grid;place-items:center;flex-shrink:0;width:36px;height:36px;border-radius:50%;background:#f4e5f2;color:#b4679d;font-weight:700}.staff-profile strong{display:block;max-width:140px;overflow:hidden;text-overflow:ellipsis;font-size:12px}.staff-profile small{display:block;color:var(--muted);font-size:11px}.logout{display:flex;align-items:center;gap:10px;background:transparent;color:var(--muted);font-size:12px;width:100%;padding:8px 0}.logout:hover{background:transparent;color:var(--pink)}.workspace{margin-left:246px;min-height:100vh}.topbar{height:104px;display:flex;align-items:center;justify-content:space-between;padding:24px 40px;background:#fff;border-bottom:1px solid var(--line)}.workspace-status{font-size:11px;color:#8c8998;border:1px solid var(--line);border-radius:30px;padding:6px 12px}.authenticated .workspace-status:before{content:"";display:inline-block;width:6px;height:6px;border-radius:50%;background:#6aab8b;margin-right:7px}#error{margin:16px 40px;padding:12px 16px;border-radius:10px;background:#fff0f2;color:#b53757;font-size:13px}#error:empty{display:none}.page-section{padding:32px 40px;max-width:1600px;margin:auto}.section-intro{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:26px}.section-intro h2{font-size:22px}.workspace-footer{display:flex;justify-content:space-between;margin:0 40px;padding:20px 0;border-top:1px solid var(--line);font-size:11px;color:#a4a2af}
.metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:26px}.metrics article{position:relative;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:19px 22px}.metrics article:after{content:"";position:absolute;right:22px;top:23px;width:8px;height:8px;border-radius:50%;background:#df79ab}.metrics article:nth-child(2):after{background:#e4b05d}.metrics article:nth-child(3):after{background:#7fb49a}.metrics span{color:var(--muted);font-size:12px}.metrics strong{display:block;font-size:32px;letter-spacing:-1px;line-height:1.5}.metrics small{color:#9a97a5;font-size:11px}.filter-bar{display:flex;gap:16px;align-items:flex-end;padding:16px 20px;background:#fff;border:1px solid var(--line);border-radius:14px}.filter-bar label{margin:0;min-width:180px}.filter-bar .search-field{flex:1}.filter-bar label>span{color:var(--muted);font-size:11px}.filter-bar input{background:#fafafd}.result-count{font-size:12px;color:var(--muted);margin:20px 2px 12px}.request-card{background:white;border:1px solid var(--line);border-radius:var(--radius);padding:22px 24px;margin-bottom:14px;overflow-wrap:anywhere}.request-heading{display:flex;justify-content:space-between;align-items:center;gap:15px}.request-card h2{font-size:16px}.request-card>p{font-size:12px;color:var(--muted);margin:7px 0}.request-card>small{color:#a4a1ae;font-size:10px}.status-badge{padding:5px 10px;border-radius:7px;font-size:10px;font-weight:700;white-space:nowrap;background:#f4f2f8;color:#7e788c}.status-badge.new{background:#fff0f7;color:#c23a7e}.status-badge.in_progress{background:#fff6e7;color:#a37a36}.status-badge.done{background:#edf7f2;color:#568c72}.request-details{margin:16px 0;border-top:1px solid #f0eef4;padding-top:13px}.request-details summary{cursor:pointer;color:#837c92;font-size:12px;user-select:none}.request-details dl{display:grid;grid-template-columns:1fr 1fr;gap:12px 24px;margin:16px 0 4px}.request-detail dt{font-size:10px;color:var(--muted);margin-bottom:4px}.request-detail dd{font-size:13px;margin:0;white-space:pre-wrap}.request-actions{display:flex;gap:12px;align-items:flex-end;margin-top:14px}.request-actions label{margin:0;font-size:10px;color:var(--muted);width:180px}.request-actions select{font-size:12px;margin-top:4px;min-height:39px;padding:8px 10px}.request-actions button{background:#f7f6fb;color:#716a82;font-size:12px;min-height:39px}.request-actions button:hover{background:#f0eaf5}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:60px 24px;color:var(--muted);background:#fff;border:1px dashed #ddd9e8;border-radius:16px}.empty-state strong{font-size:16px;color:#666173;margin-bottom:8px}.empty-state p{font-size:12px}#olderRequests{display:block;margin:24px auto;background:#fff;border-color:var(--line);color:var(--muted)}
#desk{display:grid;grid-template-columns:310px minmax(0,1fr);margin:28px 40px;height:calc(100vh - 202px);min-height:500px;background:#fff;border:1px solid var(--line);border-radius:18px;overflow:hidden}.conversation-pane{padding:20px 14px;overflow:auto;border-right:1px solid var(--line)}.pane-heading{display:flex;align-items:center;justify-content:space-between;margin:0 7px 18px}.pane-heading h2{font-size:16px}.pane-heading span{font-size:11px;border-radius:6px;background:#f3f1f7;padding:3px 8px;color:#90889f}#search{font-size:12px;background:#fafafd;min-height:40px;margin-bottom:12px}.conversation{display:block;width:100%;text-align:left;background:white;color:#554e64;border-radius:11px;margin:4px 0;padding:13px 12px;font-size:12px;border:1px solid transparent}.conversation:hover{background:#faf7fb}.conversation.active{background:#fff1f8;border-color:#f5deeb;color:#b6367b}.conversation small{display:block;font-weight:400;font-size:11px;color:#a098ac;margin-top:6px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-pane{display:flex;flex-direction:column;min-height:0;padding:22px 24px;background:#fbfbfd}.message-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-bottom:16px;border-bottom:1px solid var(--line)}.message-heading h2{font-size:15px}.message-heading .eyebrow{font-size:8px}.message-heading #close{background:#fff;color:#8a7d96;border-color:#e5dfe9;font-size:11px;padding:7px 11px}#messages{flex:1;overflow:auto;padding:18px 0}#messages:empty{display:grid;place-content:center;text-align:center;color:#9a92a7;gap:12px}#messages:empty:before{content:"Здесь начинается помощь";font-size:18px;font-weight:600;color:#7f748e}#messages:empty:after{content:"Выберите диалог, чтобы прочитать сообщения и ответить абоненту.";font-size:12px;max-width:290px}.bubble{background:#fff;border:1px solid #eeebf4;padding:12px 15px;border-radius:15px 15px 15px 4px;margin:10px 0;max-width:80%;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.bubble.operator{margin-left:auto;background:#fcecf5;border-color:#f5e1ed;border-radius:15px 15px 4px 15px}.bubble small{display:block;font-size:9px;color:#a091aa;margin-top:8px}.bubble img{max-width:100%;max-height:280px;border-radius:10px;display:block}.bubble a{display:block;color:var(--pink-dark);margin:8px 0}#compose{display:grid;grid-template-columns:1fr auto;gap:10px;padding:14px;background:white;border:1px solid var(--line);border-radius:14px}#text{grid-column:1/-1;border:0;background:#fafafd;font-size:13px}#files{font-size:11px;min-width:0;border:0;padding:5px;grid-column:1}#compose small{grid-column:1;font-size:10px;color:#a198ac}#send{grid-column:2;grid-row:2/4;align-self:center;font-size:12px}#older{align-self:center;background:#eeeaf4;color:#897e98;font-size:10px;margin-top:12px}
#createStaff,.staff-card,#staffAccess{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:24px;margin-bottom:20px}#createStaff{max-width:720px;display:grid;grid-template-columns:1fr 1fr;gap:0 20px}#createStaff h2,#createStaff button{grid-column:1/-1}#createStaff button{justify-self:start;margin-top:8px}#staffList{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.staff-card{margin:0;min-width:0}.staff-card h2{font-size:16px}.staff-card>p{color:var(--muted);font-size:12px;margin:5px 0 20px}.staff-card label{font-size:11px}.staff-card input,.staff-card select{font-size:13px}.staff-card input[type=checkbox]{width:16px;min-height:16px;vertical-align:middle;accent-color:var(--pink);margin-right:7px}.staff-card button{font-size:11px;margin:0 7px 7px 0}.secondary{background:#f1eef5;color:#897a96}.secondary:hover{background:#e9e3f1}#staffAccess{border-color:#eab1d0;background:#fff9fc}#staffCredentials{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;padding:12px;background:#fff;border-radius:10px}#staffAccess p{color:var(--muted);font-size:12px;margin-top:8px}
body:not(.authenticated) .workspace{margin-left:0}body:not(.authenticated) .topbar,body:not(.authenticated) .workspace-footer{display:none}.auth-shell{display:grid;grid-template-columns:1fr 1fr;min-height:100vh}.authenticated .auth-shell{display:none}.auth-intro{background:#f9edf5;padding:9vh 12%;position:relative;overflow:hidden}.auth-brand{font-size:32px;font-weight:800;letter-spacing:-1px}.auth-brand>span{font-weight:400;color:var(--pink);font-size:20px}.auth-intro h1{font-size:48px;line-height:1.2;margin:11vh 0 24px;color:#52405c;letter-spacing:-2px}.auth-intro>p{color:#92768f;font-size:15px;line-height:1.9}.auth-decoration{position:absolute;bottom:-120px;right:-130px;width:400px;height:400px;transform:rotate(-30deg)}.auth-decoration span{position:absolute;border:45px solid #edd3e6;border-radius:90px;width:320px;height:320px}.auth-decoration span:nth-child(2){inset:65px 0 0 65px;border-color:#f4e2ef}.auth-decoration span:nth-child(3){inset:130px 0 0 130px;border-color:#e8c6de}.auth-forms{max-width:430px;width:100%;margin:auto;padding:45px 24px}.auth-switch{display:flex;gap:4px;background:#efedf3;padding:4px;border-radius:12px;margin-bottom:32px}.auth-switch button{flex:1;background:transparent;color:#9c92a6;font-size:12px}.auth-switch button.active{background:#fff;color:#715c7c;box-shadow:0 2px 5px #4a325510}#login>button,#emailLogin>button{width:100%;margin-top:8px}#login h2,#emailLogin h2{font-size:25px}#emailNotice{font-size:12px;color:#8a7089;margin-top:15px}
@media(min-width:1700px){#desk{max-width:1450px;margin-left:auto;margin-right:auto}}@media(max-width:1100px){.app-sidebar{width:210px;padding:28px 12px}.workspace{margin-left:210px}.topbar{padding:24px}.page-section{padding:26px 24px}#desk{margin:24px;grid-template-columns:250px minmax(0,1fr)}.workspace-footer{margin:0 24px}.nav-button{gap:8px;font-size:12px}#staffList{grid-template-columns:1fr}.auth-intro h1{font-size:39px}}@media(max-width:760px){.app-sidebar{width:72px;padding:22px 9px}.brand{padding:0;justify-content:center}.brand>span:nth-child(2),.nav-caption,.nav-button>span:not(.nav-count),.staff-profile>div,.logout>span{display:none}.brand-mark{width:36px;height:36px}.nav-button{position:relative;justify-content:center;padding:15px 0;margin-bottom:9px}.nav-button:first-of-type{margin-top:32px}.nav-count{position:absolute;top:1px;right:0;padding:0 4px;font-size:9px}.sidebar-bottom{padding:14px 0 0}.staff-profile{justify-content:center}.logout{justify-content:center}.workspace{margin-left:72px}.topbar{height:90px;padding:18px}.topbar h1{font-size:21px}.workspace-status{display:none}.page-section{padding:22px 16px}.section-intro{align-items:flex-start;flex-direction:column}.metrics{gap:8px}.metrics article{padding:13px 10px}.metrics strong{font-size:24px}.metrics small{display:none}.metrics article:after{display:none}.metrics span{font-size:10px}.filter-bar{flex-direction:column;align-items:stretch;padding:14px}.filter-bar label{min-width:0}.request-card{padding:18px 15px}.request-heading{align-items:flex-start}.request-card h2{font-size:14px}.request-details dl{grid-template-columns:1fr}.request-actions{flex-wrap:wrap}.request-actions label{width:100%}#desk{grid-template-columns:1fr;margin:18px 14px;height:auto;min-height:0}.conversation-pane{max-height:240px;border-right:0;border-bottom:1px solid var(--line)}.message-pane{min-height:440px;padding:16px}#messages{height:280px;flex:auto}#compose{grid-template-columns:1fr}#send{grid-column:1;grid-row:auto}#files,#compose small{grid-column:1}.message-heading{align-items:flex-start;flex-direction:column}.bubble{max-width:92%}.workspace-footer{margin:0 16px;font-size:9px}#error{margin:12px 16px}#createStaff{grid-template-columns:1fr}.auth-shell{grid-template-columns:1fr}.auth-intro{display:none}.auth-forms{padding:40px 24px}.staff-card{padding:18px}#addStaffToggle{font-size:12px}}
@media(prefers-reduced-motion:reduce){*{transition:none!important}}

.auth-step{font-size:10px;letter-spacing:1.5px;font-weight:700;color:var(--pink);margin-bottom:14px}.code-help{font-size:11px;color:var(--muted);margin-bottom:20px}.auth-forms button.text-button{background:transparent;color:#92758e;font-weight:500;font-size:12px;padding:12px 0}#verifyLogin>button{width:100%;margin-top:8px}#verifyLogin h2{font-size:25px}#verifyCode{font-size:28px;letter-spacing:7px;text-align:center;padding:16px;min-height:68px;font-variant-numeric:tabular-nums}#verifyCode::placeholder{color:#d4cad8}#resetFields button{width:100%}